Training Staff

Resources for SHIPS

Training Staff, Volunteers, and Counselors

  • Online counselor training – A four-level, 17-course core curriculum covering Medicare basics, coverage, appeals, and coordination of benefits, followed by special topics courses.
  • Online counselor certification tool
  • National counselor certification question bank
  • Live educational webinars and archived recordings of previous webinars
  • A bimonthly SHIP Watch Newsletter
  • Dedicated email channel for answering SHIP health insurance questions
  • A resource library of materials from the Center, ACL, partners, and SHIPs

Accessing Our Services

All of our services are available at www. Services and tools intended specifically for SHIP personnel are password-protected. Upon login, access is role-based. Visit the counselor training menu for online training and certification. Visit the resource library to download our publications. Register for webinars using our online calendar. See our SHIP profiles to learn about successful and innovative SHIP practices.