Are you registered? Have you validated your email address after completing the form “Submit a Request to be a Registered User”? When you register, you will receive an email from firstname.lastname@example.org with a validation link that is good for 72 hours. Your state leadership team then has five working days to approve or reject your registration request. You will receive an email alerting you once approved.
Check your browser. We recommend using Chrome or Firefox to login. We have limited support for Internet Explorer.
Clear your cache. Hold control F5 at the same time to clear your cache (previous memory) on the page.
Are you receiving odd messaging? Do you see “Invalid GUID” or a “Locked Account” notice? Wait 15 minutes and try again. Clear your cache (Control F5) and click the “Forgot Password” link to recover a lost password by sending the link to your email.
Is your technology compatible? Our developers recommend Windows 11+, Chrome 61+, and Firefox 55+ for users to ensure website security and functionality. When taking an exam, we also recommend a wired connection.
Who do I contact if I need assistance? If this is a time-sensitive login, you should contact your state administrative team. They can assist in password recovery and reschedule your exams if required. If you need additional troubleshooting support, you can email email@example.com and include a screenshot so we can better assist you.